Design Thinking & Lean Management

Lean Six Sigma
This course is given by a certified trainer of the International Association for Six Sigma Certification (IASSC). An IML-EPFL & Standard ISO 18404 approved Greenbelt Certificate will be awarded for successful projects. Preparation for IASSC exam is covered however exam is optional.
Process Maps, FMEA
Pareto, Cause & Effect Diagram Fishbone (Ishikawa)
Poka Yoke
Control Plans & Standard Operating Procedures
Visual Management
Operational Waste

Design Thinking
Design Thinking methodology with a stong focus on Customer Service